FAQ

The CVMinder system is located at https://cvminder.com

If you can’t access CVMinder please make sure that your internet connection is available and that you can access other websites. If you are confident that you do have access to the internet but you cannot reach https://cvminder.com or https://cvminder.com/recruiters or https://cvminder.com/candidates then please contact CVMinder Support.

If you know the email address you used to create your CVMinder account and you recall your password, update your email address in your CVMinder account. Just sign in at https://cvminder.com/candidates and go to My Account.

If you opened a CVMinder account with an email address that you can no longer access then contact us for support by telephone. We must confirm your identity before updating your CVMinder account.

Some employers issue documents that candidates to complete as part of their application. Completed documents may be returned within the Documents section of your application. Just choose the completed document you wish to upload.

IMPORTANT: Before selecting the document to upload, make sure the document is CLOSED. 

Note: Some web browser offer a browse button so that you can locate your completed document. 

Note: Some browsers support access to your cloud documents. 

Note: make sure that your document is of a type that will be accepted for upload. Typically, .doc and .docx files may be uploaded without issue. In some instances, organisations may support PDF document uploads. Make sure that documents do not breach size limits.

If you still have an issue, please contact Support for assistance.

It may take some time for the employer to review your application. You may receive email updates related to shortlisting, interview dates, offers of employment and more.

If you do not have access to your email, those messages are also available in your CVMinder Account.

If you have any queries about the status of your application, you should direct those to the employer concerned.

Please check your online junk / online spam folder and move your email to your inbox before taking any further action.

It is important that your email system trusts email from cvminder.com as you may receive further emails from employers you register with. If you email is not visible in junk / spam or your clutter folder, please contact CVMinder Support for further assistance.

Contact Support

Best ATS

Here to help you

Your CVMinder experience is important to us. We aim to resolve your enquiry as quickly as possible. We prioritise calls based upon issue severity and, for applicants, how much time remains before an application must be completed. 

We are happy to receive comments about the quality of our service and are constantly looking at ways we can improve.
We thank you for your patience and consideration.